Voonia
Residential maintenance coordination

Every repair request, coordinated. Nobody in the office touches it.

Voonia reads the resident's email, triages the trade and severity, dispatches a vendor from your own bench, confirms access, chases the ETA and closes the job out. It works over plain email in both directions.

No portal for residents. No signup for vendors. Nothing for your office to babysit.

See what it doesRead the price
$2,900
once, perpetual license
2,000
requests a year included
0
logins for residents or vendors
Record · request 4471CT · 24h
  1. 23:41Request receivedResident email — no cooling upstairs, unit 12B
  2. 23:41TriagedHVAC · severity 2 · 4412 Alder St
  3. 23:42Resident answered1 question asked: thermostat reading
  4. 23:44Vendor selectedRivera Air — from the firm's own bench
  5. 23:44Work order sentAccess window requested · spend limit $500
  6. 07:12Vendor acknowledgedETA 11:00 AM CT
  7. 11:38Access confirmedResident notified · 2nd update sent
  8. 15:04Closed outInvoice $310 logged to 4412 Alder St

Illustrative Record. Every message, decision and dollar is logged this way, and the manager can reverse any of it.

01The problem

The coordinating labor has no owner.

A firm of 150 to 1,000 doors runs maintenance out of a shared inbox. The request sits until someone reads it, gets half triaged, gets forwarded to a vendor who may not reply, then lives in nobody's head until the resident writes again.

Coordination software tracks that work. A coordinator costs $45,000 to $60,000 a year and answers nothing at 11 PM. Most firms under 500 doors run neither.

The pain is not a missing system of record. It is that the chasing itself belongs to no one.

The same request today
  1. Tue 08:12Resident emails the shared inbox: my AC is out
  2. Tue 16:40Someone in the office reads it
  3. Wed 09:15Forwarded to a vendor, partially triaged
  4. Wed 14:00No vendor reply. Nobody is chasing
  5. Thu 10:30The owner asks about it before the office knows
  6. Fri 11:02Resident emails again, angrier
3 days 3 hours · still open
The same request, coordinated
  1. Tue 08:12Received, triaged, resident answered
  2. Tue 08:14Work order sent to the bench vendor
  3. Tue 09:31Vendor acknowledged, ETA given
  4. Tue 14:00Access window confirmed with the resident
  5. Wed 16:20Closed out, invoice filed against the property
  6. Thu 06:001 line in the digest: nothing needs you
2 minutes to first reply · closed

Both columns are illustrative. The left is the pattern we built Voonia for; the right is what Voonia is designed to do, not a measured median. We publish medians only with their sample.

02What Voonia does

It is not a tool a human operates. It is the worker.

You point maintenance@yourfirm.com at Voonia with 1 forwarding rule. From that moment it handles the thread, end to end, in both directions, over email.

  1. 01

    Read

    Inbound thread

    Your maintenance mail is forwarded to Voonia. It reads the resident's own words, in their own thread.

  2. 02

    Triage

    Trade · severity · unit

    It assigns the trade and severity, identifies the property and unit, and asks the resident the missing questions.

  3. 03

    Dispatch

    Work order

    It picks the right vendor from your bench and sends a real work order with scope, access and your spend limit.

  4. 04

    Chase

    Acknowledgment · ETA

    It chases the vendor for acknowledgment and an ETA, proposes access windows, and keeps the resident updated.

  5. 05

    Close out

    Invoice · Record

    It confirms the work is done, records the invoice against the property, closes the request and files it.

  6. 06

    Report

    6:00 AM digest

    1 screen every morning: requests, closes, median first reply, approved spend, escalations, and what needs you.

03The floor we hold

Voonia acts first and tells you at the same time.

There is no approval queue, because an approval queue is your inbox with extra steps. Voonia runs autonomously.

For life-safety and property emergencies, and for spend above your stated limit, it acts immediately and alerts your on-call human in the same message. It informs. It never waits.

Every message, decision and dollar sits in the Record. You can read it, and you can reverse it.

Escalation categories · fixed
  • 01Gas
  • 02Fire
  • 03Flooding
  • 04No heat in freezing weather
  • 05Injury
  • 06Break-in
  • 07Spend over your limit

This list is not editable. Everything else is.

04The Response Time Audit

We show you your own numbers before you pay anything.

A firm forwards its last 20 maintenance threads. Voonia emails back what actually happened, with the delay costed in dollars, and 3 of those threads rewritten to show what it would have done.

The audit is free, it needs no signup, and it is not a demo. It is your mail, measured.

The audit intake opens with the product. This page is the announcement, not the sign-up.

What the report states
  • 01Median first replyHow long a resident waits to hear anything
  • 02Median time to scheduleRequest received to access window agreed
  • 03Vendor turnaroundWork order sent to job closed, by vendor
  • 04Dead threadsRequests that were never answered at all
  • 05Cost of delayThe wait priced in dollars against your door count
  • 06Metro positionWhere your firm sits against the Sunbelt Benchmark
05The Sunbelt Benchmark

Advice no single firm can generate for itself.

Every audit and every coordinated request feeds a single anonymized set: response times, vendor turnaround and repair pricing, by metro and by trade. We publish the aggregate monthly, by email.

Within a year it can tell a manager that her plumbing vendor is 30% slower and 20% dearer than the median in her metro.

Median first reply · by metroSample
  • Dallasnot published · 0 firms
  • Houstonnot published · 0 firms
  • Austinnot published · 0 firms
  • San Antonionot published · 0 firms
  • Phoenixnot published · 0 firms
  • Tampanot published · 0 firms
  • Orlandonot published · 0 firms
  • Miaminot published · 0 firms
  • Jacksonvillenot published · 0 firms
  • Atlantanot published · 0 firms

We have run 0 audits. The first Benchmark publishes at 40 firms in a metro, and not before. We will never print a median off 3 requests.

06Price

1 license. Paid once. That is the whole price list.

$2,900 is less than 3 weeks of a maintenance coordinator's salary, and it answers at 11 PM. Property Meld charges $1.60 per door per month to organize the same work; Voonia does it.

No money for third parties moves through Voonia. You keep paying your vendors directly. Voonia records the invoices.

Read it again

Checkout is not open yet. Nothing on this page charges you or collects your address.

Voonia$2,900
  • The Voonia License$2,900, once
  • Coordinated requests2,000 a year, fair use
  • Request Pack 250$375 when you need more
  • SubscriptionNone
  • Per-door meterNone
  • Setup feeNone
  • Refund window30 days, in full, no argument

A coordinated request costs us roughly $0.30 to $1.00 of inference. The 2,000 ceiling exists so the price can stay at $2,900.